COVID-19 Shipping & Delivery Updates

This page will be updated regularly once we hear about any delivery issues due to the outbreak of COVID-19.

Our processing and dispatching services are currently affected by COVID-19. Our dispatch center has taken steps to mitigate risks at the warehouse and manufacturing - this should add an extra level of assurance for those handling your parcels before they ship out. As our manufacturing/warehouse has reduced the number of staff, there will be a delay to orders being processed, fulfilled and dispatched. 

The World Health Organisation have also advised that you are safe to receive packages that are moving from country to country:  "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low." 

Due to COVID-19, your government will be taking steps to ensure the health and safety of your country. Because of this, your local postal courier may be facing some delays with delivering packages, or there may be additional steps in place to ensure contact is limited. 

We would advise to check with your country's local delivery courier on how to retrieve or redeliver your package. 

Countries that are currently facing delivery delays:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey and United Kingdom and USA.

Our delivery partners are currently unable to ship to the following destinations

Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.